Terms and conditions

Before proceeding with buying any medicines from our online website at buysildena.com we ask you to have a look at the following terms and conditions.

What information do you need to give us?

When purchasing drugs through our website, you will be asked to provide some personal information. Such information provided is mandatory for you being able to buy medicines and for us to keep a record for any future reference. We do not collect any other extra information that reveals your identity.

But with that being said it is essential to get hands-on information about some of the details mostly including your private and personal information such as name, email id, mobile number, and address.

Payment norms

We do not accept any other modes of payment other than an online transfer. This payment will be done via your bank account. You can choose a variety of online payments on our website such as using your debit or credit cards, net banking, online wallet transfer, or using Google pay and Paypal.

Cash payments are not accepted and we do not have any cash on delivery payment mechanism available. Choose a preferred online mode of payment and complete the transaction.

Age guidelines

While buying medicines on our portal you must agree to our age confirmation guidelines. You just have to agree to the age guidelines by checking a tickbox on the age confirmation pop-up window.

This is for ensuring that all customers who are purchasing medicines online from our website are over 18 years of age. You confirm that by checking a tick box.

Guidelines for cancellation and refunds

You also have the option to cancel your orders at any moment and receive a refund. You can cancel your order by logging in to your portal and then doing as necessary for canceling your order. Proceed as per the given instructions and it’s not that difficult at all. You can also cancel your order by calling our customer service hotline.

While canceling you are instead of a cancellation charge that will be deducted from your refund value.

Apart from this, your refund value will be duly adjusted after offsetting all shipping charges, courier charges, import duties, customs charges, and taxes all of which are non-refundable.

Your refund value will be shown before you click the final confirmation button for canceling your order. Or else when canceling via phone our representative will inform you about the refund amount.

For refunds, the customer has to us provide details of a bank account and all other details as will be necessary to refund the amount and initiate an online refund transfer.

The date of delivery

The delivery time will be determined by your location. If you are within the same city or state then expect to get your orders within 48 hours post confirming your order. For international deliveries, you can get your medicine package delivered right to your doorstep within 7 to 10 working days.

But in the case of an emergency or a lockdown or other natural catastrophe situation, you may have to wait for a longer time for getting your order. You do have the option of canceling your order in case you do not want to buy medicines from our website anymore.

Providing the correct shipping address

It is up to the customer to provide the shipping address correctly. Remember that we do not take responsibility if your address is untraceable or if there is no one available to accept the order once it arrives.

Understand that in such circumstances your medicine package will be return to our logistical bay. Thus we ask you to provide your shipping address details correctly.

Sharing your feedback, reviews, and clients

It is up to our customers and whether they want to provide any feedback or share their experiences of availing our services. Providing feedback or review is going to help other customers like you while also giving credibility to our website.

Providing a valid email address as well as contact information

It is very important that apart from your physical address you provide your email address and valid contact details correctly. Remember that post your completion of order all confirmation messages from our end will be done via email or by depending on a message to your mobile number.